{"data":{"id":"MDVA-38827","source":"qpt","sourceRef":"magento/quality-patches@1.1.84","title":"Fixes the issue where customers receive an order shipment email containing an error message.","categories":["Emails"],"components":["magento/module-sales"],"origin":"adobe-commerce-support","documentation":{"url":"https://experienceleague.adobe.com/en/docs/commerce-operations/tools/quality-patches-tool/patches-available-in-qpt/v1-1-0/mdva-38827-customers-receive-an-order-shipment-email-containing-an-error-message","path":"help/tools/quality-patches-tool/patches-available-in-qpt/v1-1-0/mdva-38827-customers-receive-an-order-shipment-email-containing-an-error-message.md","blobSha":"9b65577ca6bbd3af405d5dd37abf762b6b7e046e","description":"When the Notify Customers by Email option for shipment is selected, customers receive an email containing the following error message: We're sorry, an error has occurred while generating this content.","stepsToReproduce":"1. Go to Marketing > Communications > Email Templates and select Add New Template. * Select Magento Sales > New Shipment. * Click on Load Template. * Add a template name (e.g., Core Shipping Template) and click Save. 1. Go to Store > Settings > Configuration > Sales > Sales Email: * Enable Shipment Comments. * Select Core Shipping Template (refer to the \"Add a template name\" part of Step 1) under Shipment Comment Email Template and Shipment Comment Email Template for Guest. 1. Place an order. Go to the Admin panel > Sales > Order, click View, and then ship the order. 1. The order state will change from Pending to Processing. 1. Click Shipments on the left sidebar menu and then click View to see the order. 1. Add a comment in Comment Text below Shipment History and check the checkbox Notify Customer by Email. 1. Click Submit Comment.","introducedInQpt":"1.1.0","createdFor":["2.4.2-p1"],"documentedRange":"2.3.3-p1 &ndash; 2.4.2-p1","scheduledFixRelease":"2.4.4"},"files":[{"package":"magento/magento2-base","constraint":">=2.3.3-p1 <2.4.4","path":"patches/os/MDVA-38827_2.4.2-p1_v2.patch","blobSha":"f35b1736b80f3effbbeda7e4af926e08a0a6298e","url":"https://raw.githubusercontent.com/magento/quality-patches/11d565bdde197b9c7bac859a5698e99098b48457/patches/os/MDVA-38827_2.4.2-p1_v2.patch","thirdParty":false,"modifies":[{"path":"vendor/magento/module-sales/Model/Order/Email/Sender/ShipmentCommentSender.php","change":"modified","package":"magento/module-sales"}],"packages":["magento/module-sales"],"hasTests":false,"applicableVersions":{"magento-community":["2.4.3-p3","2.4.3-p2","2.4.3-p1","2.4.3","2.4.2-p2","2.4.2-p1","2.4.2","2.4.1-p1","2.4.1","2.4.0-p1","2.4.0","2.3.7-p4","2.3.7-p3","2.3.7-p2","2.3.7-p1","2.3.7","2.3.6-p1","2.3.6","2.3.5-p2","2.3.5-p1","2.3.5","2.3.4-p2","2.3.4-p1","2.3.4","2.3.3-p2"],"magento-commerce":["2.4.3-p3","2.4.3-p2","2.4.3-p1","2.4.3","2.4.2-p2","2.4.2-p1","2.4.2","2.4.1-p1","2.4.1","2.4.0-p1","2.4.0","2.3.7-p4","2.3.7-p3","2.3.7-p2","2.3.7-p1","2.3.7","2.3.6-p1","2.3.6","2.3.5-p2","2.3.5-p1","2.3.5","2.3.4-p2","2.3.4-p1","2.3.4","2.3.3-p2"],"mage-os":[]},"unknownVersions":[],"requires":[],"replacedWith":null,"deprecated":false}],"applicableVersions":{"magento-community":["2.4.3-p3","2.4.3-p2","2.4.3-p1","2.4.3","2.4.2-p2","2.4.2-p1","2.4.2","2.4.1-p1","2.4.1","2.4.0-p1","2.4.0","2.3.7-p4","2.3.7-p3","2.3.7-p2","2.3.7-p1","2.3.7","2.3.6-p1","2.3.6","2.3.5-p2","2.3.5-p1","2.3.5","2.3.4-p2","2.3.4-p1","2.3.4","2.3.3-p2"],"magento-commerce":["2.4.3-p3","2.4.3-p2","2.4.3-p1","2.4.3","2.4.2-p2","2.4.2-p1","2.4.2","2.4.1-p1","2.4.1","2.4.0-p1","2.4.0","2.3.7-p4","2.3.7-p3","2.3.7-p2","2.3.7-p1","2.3.7","2.3.6-p1","2.3.6","2.3.5-p2","2.3.5-p1","2.3.5","2.3.4-p2","2.3.4-p1","2.3.4","2.3.3-p2"],"mage-os":[]},"conditions":null,"requirements":null},"_documentation":"https://magento.watch/api","_description":"Quality patch MDVA-38827 details"}